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When attending a test, please observe the following rules and regulations:

  1. If you are more than 10 minutes late for the session you are scheduled for, Delmarva Sensory reserves the right to deny you entry to the test without payment.
  2. If you show up for a session other than the one you are scheduled for, Delmarva Sensory reserves the right to deny you entry to the test without payment.
  3. Photo IDs containing your photo and full name MUST be presented when you check in for testing. NO exceptions. Photo IDs accepted include driver’s license, state or military issued identification cards, student identification cards and employment identification cards, and passports.

  4. Your name on your Delmarva Sensory profile MUST match the name on your photo ID. This includes name discrepancies due to change in marital status and nicknames. You can change the name on your account by logging into the Delmarva Sensory website and select 'Account'. You will then need to answer your secret question and click 'Next'. On the next screen you will be able to modify your name. Click 'Modify' to save the changes. If the name on your ID does not match the name on our schedule you will not be allowed to participate in testing. No exceptions.
  5. Parking is limited in the parking lot. If all spaces are full, DO NOT park on the grass. Parking is available on the street in both directions.

  6. No smoking in the building, outside of the building OR at least one (1) hour prior to testing.

  7. When arriving for tests, please check in with the Security Guard in the lobby.

  8. Unless present for children's sensory testing, no children of any age are allowed in the booth area with a parent. Children cannot be left unattended in the lobby waiting area, and any children in the lobby waiting area under the age of 13 must be accompanied by an adult. The adult supervising the child/children should not be scheduled for the same testing session as the adult currently in the testing booth. If you are not available to participate at the beginning of the testing session you are scheduled for, Delmarva Sensory reserves the right to deny you entry to the test without payment.
  9. Silence your cell phones prior to entering the taste panel booth area.
  10. Please do not discuss the products you tasted with anyone. This includes (but is not limited to) the receptionist, other panelists, family members.

  11. For Home Use Tests (HUT):
    • Only one person per household are eligible to participate in a Home Use Test.
    • If multiple people from a household sign up for the same Home Use Test, everyone but the first person who signed up will be removed from the test and not allowed to participate.
    • A photo ID and signature of the person who signed up for the test are required to pick up payment, so no one other than the participant will be allowed to pick up payment. No exceptions.
    • If a participant is not available to pick up payment on the date/dates specified due to special circumstances, arrangements can be made to pick up payment at another time, ONLY if permission has be given by Delmarva Sensory management.
    • Participants of Home Use Tests who do not pick up payment by the dates provided and have not received permission from Delmarva Sensory management to pick up at an alternative time, forfeit payment and will not be compensated.
    • If absolutely necessary, product can be picked up by someone other than the person scheduled, but only if the person scheduled sends an email or note stating they give permission for this person to pick up product for them. No phone calls will be accepted for this purpose.

Cancellation Policy

  1. If you need to cancel your test, please log in to delmarvasensory.com and remove yourself from the schedule. If the schedule for your test is no longer available, please contact us at 410-543-3241.

  2. We have the right to cancel a test at any time for any reason.

  3. Cancellations will be communicated to the scheduled panelists via email. It will be the panelist's responsibility to check their email for cancellations. (It is also the panelist's responsibility to make sure their email address is correct and up-to-date.)

  4. For cancellations prior to 24 hours before the panelists scheduled test time - Panelists will not be compensated for the test.
  5. For cancellations less than 24 hours before the panelists scheduled test time - the scheduled panelists will be paid upon arrival to Delmarva Sensory. If a scheduled panelist does not show up at their scheduled time, they will NOT be compensated.